Refund & Returns Policy

Our products are food

Because live nonesuch products are food items, we cannot accept returns or give refunds for a change of mind once an order has been delivered.

When we will refund or replace

We will replace the product or refund you if your order arrives damaged, leaking or tampered with, if you receive the wrong item, or if something is missing from your order.

How to report a problem

Email contact@livenonesuch.com within 48 hours of delivery with your order number and clear photos of the product and the outer packaging. If you can, include a short video of opening the parcel.

We may ask for more detail before we decide. Reports made after 48 hours may not be eligible.

How refunds are paid

Approved refunds go back to the original payment method. They usually reach your account within 5–7 business days of approval, depending on your bank.

For Cash on Delivery orders, we will ask you by email for a UPI ID or bank account to send the refund to.

If a promotional discount was applied, the refund is for the amount you actually paid.

Cancelling an order

You can cancel an order before it ships by emailing contact@livenonesuch.com as soon as possible with your order number. Once an order has shipped it cannot be cancelled.

Payment taken but no order

If money was deducted but you did not receive an order confirmation, it is normally returned automatically by your bank or payment provider within 5–7 business days. If it is not, email us with your payment details and we will help.